Q:

How do I know that my order has been shipped?

A:

When your order has been shipped, you will receive a shipment confirmation e-mail.

Q:

How do I track my order?

A:

You can simply contact us at customerservice@maxncoco.com and we will respond to your e-mail with the status of your order within 48 hours.

Q:

How do I cancel or change an order?

A:

To cancel or change an order you recently completed, simply contact us at sales@maxncoco.com with your order number as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.